Frequently Asked Questions

1. How do I create an account?

1. Go to www.diverseautolights.com/signup.
2. Enter your details and use the exact same email address your order was placed with.
3. Sign in. Your orders appear under My Orders.

Using a different email means your orders will not show up.

2. How do I track my order?

1. Sign in to your account.
2. Open My Orders.
3. Select your order to see its status, carrier and tracking number.

Tracking is also emailed to you when the order ships. If it has not shipped yet, there is no tracking to show.

3. Can I track an order without an account?

1. Go to Track Order on the website.
2. Enter your tracking number, or your order number with the email, name or company on the order.
3. Select Track.

4. How long does shipping take?

We start processing once payment is received in full. Delivery usually takes 2 to 3 business days after the order ships. This is the carrier's estimate, not a guarantee. We ship nationwide across the United States.

5. How do I cancel an order?

1. Contact us as soon as possible: sales@diverseautolights.com or +1 (660) 570-0046.
2. If the order has not left our warehouse, it is cancelled with no penalty.

Once an order has shipped it cannot be cancelled. The return policy applies instead.

6. I forgot my password. What do I do?

1. Go to the sign-in page.
2. Select the password or account recovery option.
3. Follow the link we email you.

7. How do I find the right part?

1. Find the OEM part number printed on your part and search it on the Inventory page. This confirms the exact fit.
2. No part number? Search by year, make and model, and choose driver or passenger side.
3. Still unsure? Send us a quote request (see the next question).

It is the buyer's responsibility to confirm the part fits their vehicle before ordering. Ask us first if you are unsure.

8. How do I request a quote?

1. Go to Request a Quote on the website.
2. Enter your vehicle and the part you need. Add your VIN so we can confirm fit.
3. Submit. Our team replies by email with price and availability.

Sign in to see your quotes under My Quotes.

9. Are your headlights genuine OEM parts?

Yes. Every unit is a genuine used OEM assembly from a donor vehicle, inspected for fit, lens clarity and wiring before it ships.

10. How do I start a return?

1. Sign in at www.diverseautolights.com. No account? Create one with the same email the order was placed with.
2. Open My Orders, find the order and select "Request Return". The button appears once the order has shipped, within 30 days of delivery.
3. Complete the form: Items, Reason, Details with at least one photo of the part, Box Dimensions, then Review and submit.
4. Wait for approval. We email your RMA number and a prepaid UPS return label. Do not ship anything before the label arrives.

Returns are started on the website, not by phone, because we need photos and the box size. You can also email sales@diverseautolights.com for an RMA.

11. What is the return policy?

1. Request a return within 30 days of delivery.
2. The part must be unused and uninstalled, in its original packaging with all parts and hardware.
3. A 20% restocking fee may apply after inspection.
4. Put your RMA number on the outside of the box.
5. Clearance, Closeout, Open-Box and Custom-Built items are final sale.

Anything sent back without an RMA is refused and returned at your expense.

12. How big can my return box be?

The prepaid label covers one standard box up to 32 x 16 x 15 inches and 20 pounds. A bigger or heavier box costs extra, which is deducted from your refund. Your RMA is valid for 14 days and the label expires 15 days after we email it, so ship before then.

13. How do I check my return status?

1. Sign in.
2. Open My Returns.
3. Select your return to see its progress.

Refunds are worked out after we receive and inspect the part.

14. How do I report shipping damage?

1. Inspect your package as soon as it arrives. Keep all the original packaging.
2. Within 7 days of delivery, email sales@diverseautolights.com.
3. Attach photos of: all sides of the outer carton (with the shipping label), the inside packaging, and the damaged part (close-up and wide).
4. We file the carrier claim for you.

Claims reported after 7 days, or without photos, cannot be accepted.

15. How do I make a warranty claim?

1. Email sales@diverseautolights.com with your order details and a description of the problem.
2. We may inspect the part before approving the claim.
3. If approved, we send a replacement part.

The warranty covers the replacement part only, not labor, installation, programming, diagnostics, towing or rental. Ask us how long it lasts on your part.

16. How do I pay?

1. Orders are processed once payment is received in full.
2. Phone orders are paid through the secure payment link on the emailed invoice. We never take card details by phone.
3. On the website, use the payment methods shown at checkout.

Prices are in US dollars, per unit, and do not include shipping or applicable sales tax.

17. How do I set up a business account?

1. Create an account at www.diverseautolights.com/signup.
2. Open the Business Dashboard.
3. Submit your Company Information and any required documents.
4. Our team reviews Business Verification and Tax Exemption separately. Both update on your dashboard when reviewed.

18. How do I submit a Resale Tax Exemption Certificate?

1. Sign in with the same email as your orders.
2. Open the Business Dashboard, then Business Documents.
3. Upload the certificate itself. A certificate number alone is not enough.
4. Watch the status: Pending Review, then Approved or Rejected.

After approval we remove tax going forward. It does not change an order already placed.

19. How do I contact you?

1. Email sales@diverseautolights.com (best for returns, warranty and shipping issues).
2. Call +1 (660) 570-0046, Monday to Friday, 9:00 AM to 5:00 PM Eastern.
3. Or use the Contact page on the website.